Shipping policy

Last updated: May 2026

We pack your order ourselves and we take it personally. Here's everything you need to know about getting Super Sprinkles from us to you, without the drama.

1. Delivery Areas
We currently deliver across South Africa, including all major cities and most regional areas.

If you’re unsure whether we deliver to your location, please contact us at hi@superbynature.co before placing your order.

2. Processing Times
Orders are typically processed and packed within 1–2 business days after payment is received.

You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

Please note: Orders placed over weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes
We work with trusted courier partners to ensure your order arrives in excellent condition.

Estimated delivery times are as follows:
Major cities (e.g. Cape Town, Johannesburg, Durban): 2–4 business days
Regional areas: 3–5 business days
Outlying or rural areas: 5–7 business days

These are estimates only — delivery times may vary due to factors such as courier delays, load-shedding, or high seasonal demand.

4. Shipping Fees
We currently offer standard shipping only.

Launch Promotion

• First 100 orders: Free standard shipping

After the promotional period

• Orders under R700: R100 standard shipping
• Orders over R700: Free standard shipping

We reserve the right to amend or withdraw promotional shipping offers at any time without prior notice.

Free delivery thresholds apply to standard shipping only and do not include express or same-day delivery options (if available).

5. Order Tracking
Once your order is dispatched, you’ll receive an email with your tracking number and a link to track your parcel in real time.

If you haven’t received your tracking email within 3 business days, please contact us so we can assist.

6. Delivery Issues
Please ensure your delivery address and contact details are correct at checkout.

We cannot be held responsible for parcels lost or delayed due to incorrect address information.

If a parcel is returned to us because it could not be delivered (e.g. incorrect address, repeated failed delivery attempts), we’ll contact you to arrange re-delivery. Additional courier fees may apply.

7. Damaged or Missing Parcels
If your order arrives damaged, incomplete, or appears tampered with, please notify us within 48 hours of delivery at hi@superbynature.co including:
Your order number
Photos of the parcel and products

We’ll investigate with our courier partner and arrange a replacement or refund where appropriate (see our Returns & Refunds Policy for details).

8. International Shipping
At this time, we only ship within South Africa.

If you’d like to order from outside South Africa, please contact us — we may be able to assist with a custom shipping solution.

9. Public Holidays and Peak Periods
During busy periods (such as Black Friday or December holidays), please allow extra time for delivery.

We’ll always do our best to keep you informed and ensure your order reaches you as quickly as possible.

10. Contact Us
For any shipping-related queries, please reach out to our support team:
hi@superbynature.co

Legal Notice
This Shipping Policy is compliant with the Consumer Protection Act (No. 68 of 2008) and the Electronic Communications and Transactions Act (No. 25 of 2002) of South Africa.

All delivery timeframes are estimates and may vary depending on courier operations and unforeseen delays.